Frequently Asked Questions

Our online booking system allows you to schedule appointments at times that suit your schedule. Simply visit our nutritionists page, select your preferred practitioner, and choose an available time slot. You'll receive a confirmation email with meeting details and any preparation materials. For your first appointment, we typically conduct a comprehensive assessment of your current eating habits, lifestyle, and nutritional goals. Subsequent sessions build on this foundation with personalized guidance and ongoing support.

Yes, all our nutrition planning services are delivered online through secure video consultations. This means you can receive professional guidance from the comfort of your home or office. Our online consultations are as comprehensive and effective as in-person sessions. We use secure communication platforms to discuss your health history, dietary preferences, and lifestyle factors. Between appointments, you can stay connected with your dietitian through secure messaging for questions or adjustments to your nutrition plan.

Before your initial consultation, we recommend gathering some basic information: a typical day of food and beverage intake, any current health or wellness concerns, your fitness level and activity routines, and dietary preferences or restrictions. You may also want to note any previous nutrition-related experiences or goals you're working toward. If you have recent laboratory results or health assessments, bringing these can be helpful. Don't worry if you can't gather everything—our dietitian will guide you through a detailed assessment during your appointment to ensure we understand your complete picture.

Our dietitians use a comprehensive assessment approach to develop plans tailored to your unique needs. We analyze your current eating patterns, nutritional intake, lifestyle, personal preferences, and specific goals. Rather than one-size-fits-all recommendations, we create actionable strategies that fit naturally into your daily life. Your plan may include meal timing suggestions, food combinations, practical tips for common challenges, and flexibility to accommodate your preferences. We focus on building sustainable habits rather than restrictive approaches, ensuring your nutrition plan is something you can maintain long-term.

Our dietitians work with clients on diverse nutritional concerns including energy optimization, digestive wellness, sports nutrition, plant-based eating transitions, balanced meal planning, navigating food sensitivities, and optimizing nutrient intake during different life stages. Whether you're looking to refine your current eating habits, explore new dietary approaches, or address specific nutritional gaps, our team can provide evidence-based guidance. We also help clients understand food labels, develop shopping strategies, and build confidence in the kitchen. Contact our editorial team if you'd like to learn more about specific areas our practitioners specialize in.

Follow-up frequency depends on your individual situation and goals. Some clients benefit from weekly check-ins during initial behavior changes, while others prefer monthly sessions for ongoing support and plan adjustments. Your dietitian will discuss an optimal schedule during your first appointment based on your objectives and current needs. Regular follow-ups allow us to monitor progress, celebrate positive changes, troubleshoot challenges, and refine your nutrition strategy. Many clients find that after establishing solid foundations, spacing appointments further apart works well while maintaining access to professional guidance as needed.

Coverage varies depending on your specific insurance plan and cantonal regulations within Switzerland. Many basic health insurance policies include partial or full coverage for nutrition consultations when referred by a general practitioner or specialist. We recommend contacting your insurance provider directly to confirm what services are covered under your plan. Our team can provide documentation that insurance companies typically require. For clients without coverage, we work to make our services accessible and can discuss options during your booking consultation.

We understand that schedules change. You can reschedule appointments through our online booking system or by contacting our office directly at [email protected] or +41 259 226 376. For cancellations or changes, please provide as much notice as possible. We maintain flexibility to accommodate unexpected circumstances while respecting our practitioners' schedules. If you need to cancel an appointment, the sooner you inform us, the better we can accommodate both your needs and those of other clients seeking available time slots.

We take your privacy and confidentiality extremely seriously. All client information is stored securely and handled in accordance with Swiss data protection regulations and professional ethical standards. Our online consultation platform uses encrypted connections to ensure secure communication. Your dietary history, health information, and nutrition plans are kept confidential and only shared with your explicit consent or as required by law. For detailed information about how we handle your data, please review our privacy policy or contact our office with questions about our data protection practices.

Yes, our dietitians have expertise in various dietary approaches and can support you whether you're following or considering plant-based eating, low-FODMAP principles, Mediterranean-style nutrition, or other structured dietary frameworks. We ensure that whatever approach you choose is nutritionally complete and sustainable for your lifestyle. Our practitioners help you navigate potential nutritional gaps specific to your chosen dietary pattern and provide practical strategies for success. Whether you're making a dietary transition or already following a specific approach, we work to optimize your nutrition within your preferences and values.

Currently, our core services focus on individual online consultations to ensure personalized attention for each client. However, we regularly publish educational articles and content through our website covering various nutrition topics. For information about potential group workshops, webinars, or corporate nutrition education programs, we encourage you to contact our editorial team directly. Our writers and practitioners create regular content that addresses common nutrition questions and builds nutritional literacy for our broader audience.